Let’s clear things up — one strip at a time.

Got questions? We love that. Whether you’re curious about how to use our laundry sheets, what they’re made of, or when your order will hit your doormat — you’re in the right place.

Scroll, skim, search — whatever works for you.

Still wondering about something?
Just shoot us an email at shop@ecosoapz.com.
We’re fast. Like, faster-than-your-washing-cycle fast.

FAQs

🧼 About the Sheets

1. What exactly are laundry detergent sheets?

Laundry detergent sheets are ultra-concentrated strips of detergent in paper form. They dissolve completely in water and contain just the right amount for one load. No plastic bottles, no mess — just clean laundry.

2. How do ecoSOAPZ laundry sheets work?

Our sheets dissolve in seconds, even in cold water. The ingredients are activated as soon as they touch water, cleaning deep into the fibers of your clothes.

3. Are the sheets suitable for all washing machines?

Yes, our laundry strips work in both front- and top-loading machines, as well as washer-dryer combos.

4. Can I use ecoSOAPZ for hand washing?

Absolutely! Just dissolve half a strip in a bucket or sink with water. Let your clothes soak, rinse, and you’re done.

5. How many loads can I do with one pack?

Each pack contains 30 sheets. Thanks to the built-in tear line, you can easily split a sheet in half for smaller loads. So it's good for 60 washes. That way, you use only what you need — and nothing goes to waste.

6. Are the sheets safe for sensitive skin or allergies?

Yes. Our Scent Free variant is specially developed for sensitive skin, baby laundry, or anyone avoiding fragrance. No dyes, no parabens — only what’s needed to clean effectively.

7. Do your products contain fragrance or perfume?

We offer both scented and unscented options. Our scents, like ‘Spring Breeze’, ‘Ocean Fresh’ and 'Linen Cotton', are light, allergen-friendly, and inspired by nature.

8. What’s the difference between laundry sheets and dishwasher sheets?

Laundry sheets are for your clothes. Dishwasher sheets are for your dishes. Both are plastic-free, vegan, and cruelty-free, but the formula is tailored to the type of cleaning. Our ‘Lemon Twist’ dishwasher sheets leave your dishes sparkling clean — with no chemical aftertaste.

💬 About the Fragrance Boosters

9. What are fragrance boosters?

Fragrance boosters (also called scent boosters or scent pearls) are small beads you add to your laundry to give your clothes a long-lasting, fresh scent — even after drying and storing.

10. How do I use them?

Super easy: just toss a scoop of pearls directly into the drum of your washing machine, before adding your clothes. Then wash as usual. That’s it!

11. Do I still need fabric softener?

Nope! Fragrance boosters replace the need for fabric softener — without coating your clothes in residue. Fresh scent, zero build-up.

12. Are they safe for all fabrics?

Yes, they’re safe for most washable fabrics. For delicate items (like silk or wool), we always recommend checking your garment’s care label.

13. Can I use them with ecoSOAPZ laundry strips?

Yes — they’re made to be best friends. The strips clean, the boosters scent. Together, they make laundry magic.

14. How long does the scent last?

You’ll notice the freshness even days (sometimes weeks!) after washing. Perfect for towels, bedding, or that shirt you forgot in the closet.

15. Are the fragrance boosters natural?

They’re made with clean, skin-friendly ingredients and are free from harsh chemicals and dyes. Our scents are subtle and inspired by nature — never overpowering.

16. Do they dissolve completely?

Yes! They melt away during the wash cycle, leaving nothing behind but a gentle, clean scent.

17. Are the fragrance boosters vegan and cruelty-free?

Absolutely. Like all ecoSOAPZ products, our boosters are 100% vegan and never tested on animals.

🌍 Sustainability & ingredients

18. Are the sheets fully biodegradable?

Yes. Both our sheets and their packaging are 100% biodegradable and leave no microplastics or harmful residues behind.

19. Do the sheets contain microplastics or harsh chemicals?

No. ecoSOAPZ is free from microplastics, parabens, phosphates, and other aggressive ingredients. Better for your skin — and for the planet.

20. How sustainable is the packaging?

Our packaging is fully recyclable and compostable, without any plastic coating. Lightweight, sturdy, and planet-friendly.

21. Are your products locally produced?

We ship from the Netherlands to ensure fast delivery within Europe and to keep our CO₂ footprint low.

22. What does “4th generation cleaning power” mean?

It means our formula is plant-based, powerful, and developed with the latest cleaning technology — for maximum results and minimum environmental impact.

23. Are your products vegan and cruelty-free?

Yes — 100% vegan and never tested on animals.

24. What else do you do to reduce environmental impact?

We choose lightweight formats to reduce transport volume, avoid unnecessary additives, and ship plastic-free.
All products are packed and shipped directly from our warehouse in the Netherlands.

🧺 Use & dosing

25. How do I use a laundry sheet?

Easy: take one sheet and place it in the drum or detergent drawer. For smaller loads, simply tear it in half along the dotted line.

26. Should I place the sheet in the drum or the detergent drawer?

Either works, but we recommend placing it directly in the drum for best results.

27. Can I use half a sheet for smaller loads?

Yes! Every sheet has a tear line so you can dose exactly what you need. No waste, just clean laundry.

28. What’s the best way to store the sheets?

Store them in a dry place, away from moisture and direct sunlight. The resealable packaging helps keep them fresh and dry.

29. Do the sheets work at low temperatures (e.g. 20°C)?

Definitely. Our formula is designed to be effective even in cold water — so you save energy while keeping your clothes fresh and clean.

30. Do the sheets work in hard water?

Yes, they perform well even in areas with hard water. For very hard water, place the sheet directly in the drum for best results.

31. Can they remove stains?

For most daily stains, one sheet is enough. For tougher stains, pre-treat with a natural stain remover or add a bit of extra sheet.

32. Will the sheets stick or melt in humid conditions?

As long as you keep them sealed and dry, they’ll remain intact. Avoid storing them in damp areas like bathrooms.

📦 Orders & shipping

33. What are the shipping costs?

Shipping within Europe is different for each country according to the volume and shipping methodes — But these are clearly shown during checkout.

34. How quickly will I receive my order?

Orders placed on weekdays before 3:00 PM, we usually ship the same day. You’ll typically receive your order within 1–2 business days.

35. Can I track my order?

Yes. As soon as your order ships, you’ll receive an email with a tracking link.

36. What if I’m not satisfied with my purchase?

We’re sorry to hear that — and happy to help. Contact us within 14 days and we’ll find a solution together.

37. Do you ship to other European countries?

Yes, we ship across Europe, including Belgium, Germany, and Scandinavia. Costs and delivery times vary by country and are shown during checkout.

💬 About ecoSOAPZ

38. Why choose ecoSOAPZ?

Because it’s possible to wash sustainably without making life complicated. Our laundry and dishwasher sheets are plastic-free, compact, powerful and gentle on your skin — and the planet.

39. What’s your mission?

At ecoSOAPZ, we believe small actions can make a big difference. Our mission is to make sustainable washing simple, effective and accessible for everyone in Europe.

Together, we make laundry greener — for people, animals and nature.

40. How can I contact you?

You can email us anytime at shop@ecosoapz.com.
We usually respond within 24 hours on business days.

41. Do you offer subscriptions or bundles?

Yes, we do. Look at our Bundles underneath the products on the product detail page for new bundles, scents, and deals.

42. Can I gift ecoSOAPZ to someone?

Absolutely. Our products are practical, original, and eco-friendly — perfect as a gift. Just enter the recipient’s address at checkout, and we’ll take care of the rest.

43. Do I need an account to place an order?

Nope. You can check out as a guest. But if you create an account, your next order will be even faster.

44. How can I change my details or delivery address?

If you have an account, log in and update your details. If you checked out as a guest, just send us a quick email and we will try to update it for you.

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